Transportme™ Passenger app - Q&A

A max fare deduction occurs when a passenger taps on with their smartcard, but fails to tap off when de-boarding. The Bus Operator configures both the time limit for tapping off and the Max Fare Deduction $ value. Please contact your Bus Operator for more details.

---

New Smartcard

If you have lost your smartcard or need to replace it with a new one, please contact the issuing Bus Operator to request a replacement. Smartcard accounts are managed by the respective Bus Operator that issued them.

---

Email Update

Smartcard-associated email

To update the email associated with the smartcard account, please contact the issuing Bus Operator for further assistance. Smartcard accounts are managed by the respective Bus Operator that issued them.

Passenger app email

Unfortunately, the email used to register for the passenger app account cannot be changed. You may want to register a new passenger account with the new email. Afterward, you can link your smartcard to the new passenger account, and the smartcard data will remain intact.

When you have an unresponsive or freezing screen during app startup and you did try to kill the app or uninstall and reinstall but it is still there. 

Please try to clear the passenger app cache to solve the issue: 

1. Go to Settings, then tap Apps.
2. Tap TransportMe.
3. Tap Storage.
4. Tap Clear cache and Clear Data
5. Then, please uninstall and try to install TransportMe Passenger App again.

Please note: This is the instruction for Samsung Galaxy Note 20. However, the instruction may be different a bit among android devices 

---

Lost Property 

Kindly get in touch with the school or the bus operator for further assistance. Our role is to facilitate the use of our system for bus operators, while matters related to operational processes and issues like this are managed directly by them.