Transportme Go — How to Delete Your Account
In this article, you can find:
- Where to find the Delete Account option
- What happens when you delete your account
- What stays with your operator
- How to confirm the deletion
Where to find the Delete Account option
- Open the Profile tab on the bottom navigation bar.
- Scroll to the bottom of the page.
- Select Delete my account, located below the Log Out button.
What happens when you delete your account
⚠️ This action is permanent and cannot be undone.
Deleting your account removes the following from Transportme Go:
| Removed | Details |
|---|---|
| Your account | Your Transportme Go login and profile |
| Linked passengers | Passengers linked to your account within the app |
| Saved payment methods | Any cards saved for topping up smartcards |
| Notification settings | All alert preferences (low balance, bus delays, etc.) |
What stays with your operator
Deleting your Transportme Go account does not affect the following:
- Passengers, balances, and smartcards — these stay with your bus operator. If you create a new Transportme Go account later, you can link them again.
- Premium subscriptions — a Premium subscription is billed through the App Store or Google Play, and is not cancelled by deleting your account. To stop being charged, cancel the subscription directly through the App Store or Google Play.
How to confirm the deletion
- After selecting Delete my account, a confirmation screen explains what will be removed.
- Type DELETE into the confirmation field.
- Select Delete account to permanently remove your account — or Cancel to go back without deleting.