App for driver - installing, activating, updating the app

It is required to install Transportme™ Operator app on the iPad to use the app for driver. The app can be also re-installed to be updated the most recent version of the app.
This is not applicable for Queensland School Ticketing. All software for QST is managed through mobile device management which means it is managed remotely by Transportme.
The app is required to be activated after the installation.

In this article, you will find instruction about:

INSTALL THE APP

Open and login to the iPad.
Select App Store icon on the device.
Search the most recent version of Transportme™ Operator app.

Select Get button (the device's Apple ID has never installed before) or download from cloud button to install the app to the device.

ACTIVE THE APP

Select Transportme to open the app.

transportme app screenshot

Transportme would like to send you notification confirmation: it is recommended to select Allow button on the pop up screen so system can send alerts, message or other to the driver when needed.

allow to receive notifications or not screenshot

Select I Agree button to confirm that the Terms and Conditions are read carefully and agreed. Note: it is requested that all the terms and conditions to be read through fully before selecting the agree button.

Enter the Authentication Key to active the app. You may want to select Show Key button to display the entering key. Note: The key will be requested when the app is newly installed or updated and it is provided by Transportme™.

Select Next button to continue with the app.

Allow Transportme to use your location? confirmation: it is recommended to select Allow While Using App so the app can report the vehicle's GPS location.

allow to access device location screenshot

Transportme would like to use bluetooth confirmation: it is recommended to select OK to be able to connect to bluetooth devices such as ACS card reader, A920, P200 POS, etc.

Transportme would like to access the microphone confirmation: it is recommended to select OK so the driver can send video with audio, eg: duress message or be able to use push to talk device.

access microphone screenshot

Note:

Compatibility: The app requires iPadOS 15.0 or later.
Installation permission: Operators handle the installation permission. Operators can allow the app to be installed manually on the device or they manage the installation from remotely.
Authentication key: The active key is manage by Transportme™. Please contact Transportme™ for key at support@transportme.com.au.
All the allowance for access can be edited in device's Settings. Select device's Settings > scroll down to locate the app > select the app you wanted to update the access permission > update the allowance.

settings screenshot

UPDATE THE APP

When a new version of the app is available, Transportme™ team will inform operators about the update and its release note. Following these steps to update the app.

Open and login to the iPad.
Select App Store icon on the device.
Search the most recent version of Transportme™ Operator app.
Download the update and replace the current version by selecting cloud button.

app screenshot