Travel2School app - replacing your smartcard

When a smartcard is lost or damaged, it can be replaced with a new blank smartcard by the issuing bus operator. The passenger will need to have a new blank smartcard provided by the issuing bus operator before they start the replace process in the  Travel2School app. 

• The back of the smartcard shows the details of the smarcard. 
  • QR Code
  • Digit Code
  • Card UID

• Select the Travel2School app on your mobile device and login to the app. 
• On the Home page, select the Smartcards button. 

• On the My Smartcards page, select the smartcard you want to replace by selecting the applicable smartcard or selecting the arrow down button. 

• Select the vertical ellipsis symbol on the smartcard. 

• Select the Replace Card button. 

• Select the OK button on the prompt box to confirm you want to replace the selected smartcard. 
• On the Replace Smartcard page, choose one option:

  

  • Option 1: Select Use QR Code button to replace by scanning the QR Code on the back of the new smartcard. 
  • Option 2: Select Use Card UID button to replace by entering the Card UID found on the back of the new smartcard. 
• Select the Replace button. 

• On the My Smartcards page, the selected smartcard will be replaced by the new card. 

Error message example

Error message example	Solution
	The new smartcard is in use. Please contact the issuing bus operator for a replacement smartcard.