App for driver - How to refund cashless ticket from a terminal

Notes:

• The refund capability on the terminal  (A920 Pax POS) depends on the device configurations. 
• The passenger will need to present their payment card to do the refund on the terminal . 
• The driver will need to void the ticket on the driver app. 

Reference steps to refund a cashless ticket from a terminal. 

• The driver should verify if a transaction is eligible to be refunded accordingly to the operator's policies. 
• Open the Satellite app to start the refund process. The Satellite app can be accessed from:  
  • Option 1: 
    • From Transportme app > selecting on the Recent app button - the square button located at the bottom bar of the screen 

    

    • Selecting the Satellite app.

    

  • Option 2: 
    • From Home screen, selecting Satellite app 

    

• (Optional) Check the transaction that is going to be refunded was paid at the current terminal
  • Selecting Transactions button to find the transaction in the list. 

  

  • Locate the transaction by transaction's time and its amount. 

  

• Decide the refund amount and process to refund.
  • Selecting Refund button to open Refund page.

  

  • Enter Refund Amount and selecting the green tick to confirm. 

  

  • Enter Merchant Password. You may want to contact the operator for the password.

  

  • Present the passenger's payment card to process the refund. 

  
  

  • Refund done.