Transportme supplied equipment movements/changes

This article is for Queensland School Ticketing(QST) operators and Rural & Regional (R&R) operators in NSW.

It is very important that the equipment supplied by Transportme to QST and R&R operators stays in their assigned vehicles. Transportme have assigned equipment serial numbers to the registration number of the vehicle during the commissioning process. Examples of the equipment below, please note-not all buses will have the same equipment

This is important for the following

Device functionality: Transportme have Bluetooth paired the devices together prior to installation. If the devices are separated and put into random vehicles, this will not allow the devices to pair correctly and not work as they are intended.
Device support requests: If an operator requires any support from Transportme or Datamesh (payment gateway partner), the serial number will be required on most occasions by support. The serial number has been assigned to the registration number in the Transportme asset system. If a device is moved to another vehicle, then the support process can be slowed or inaccurate with support being provided to the incorrect device.
Cost- Time and money. If a device is damaged/stolen and the serial number is not visible on the exterior of the device, or the device may not be able to be switched on, Transportme can look up the registration number and find the correct information. This is important if the device needs to replaced, decommissioned or removed from the mobile device management (MDM). This could affect the operator daily operations by decommissioning the incorrect device.

When a device can be moved between vehicles:

We understand from time to time devices maybe required to be moved from a vehicle and swapped with another device

A spare device maybe used temporarily in a vehicle to support operational activities. We ask that when the assigned device is ready to be used again, the spare device is removed and the assigned device put back in the vehicle.
If Transportme is aware you are moving a device from a vehicle that has been requested by a support ticket ie a replacement/new bus
Replacing a damaged or faulty unit that has been reported/requested by a support ticket