Transportme™ Passenger app - Home page

Understanding the Home page of the Passenger app.

home page screenshot

Track routes: Passengers have the option to track up to 5 routes, whether they belong to the same operator or different operators.
Set up bus arrival notifications: Passengers can configure notifications to receive updates on bus arrivals.
View live route status: Passengers can access real-time information about the number of passengers on a bus and, if available through the operator's setup, view a route overlay. Please note that this feature is available in the premium account.

More information about this section can be found here.

Link smartcards to the passenger app account: Smartcards can be linked to the passenger app account using either the smartcard number or the username and password provided by the issuing operator.
View smartcard transactions: Passengers can view the transaction history of their smartcards and have the option to export the transactions list as a PDF to their device storage.
Add funds to smartcard accounts: Passengers can manually add funds to their smartcard accounts or set up automatic top-up using the Auto Top-up feature.
Track smartcards in real-time: Premium account holders have the ability to track their smartcards in real-time when they tap them on a route.
Configure smartcard notifications: Premium account holders can receive notifications when their smartcards are tapped on/off on a route, not used within a defined timeframe, or tapped on unassigned routes.

Set a favourite operator: Passengers can designate an operator as their favourite. This favourite operator will be automatically selected when linking smartcards or tracking routes. Additionally, passengers can opt to receive push notifications from their favourite operator, such as messages or low balance alerts.
Change favourite operator: Passengers have the option to modify their favourite operator selection. They can update their preference and choose a different operator as their new favourite.

More information about this section can be found here.

View account information or app information: Users can access their account details and view information about the app.
Link to card payment or update/remove card payment details: Users have the ability to link their account to a card payment method, enabling them to conveniently add funds to their smartcard account. Additionally, users can update or remove their existing card payment details as needed, providing flexibility in managing their payment preferences for topping up the smartcard account.
Turn on/off receiving smartcard low balance or/and tracking buses' delay notifications: Users can enable or disable notifications for low smartcard balance and/or notifications about buses' delays.
Turn on/off receiving push notifications from favourite operator: Users can choose to receive or stop receiving push notifications from their favourite operator.
Upgrade to premium account: Users have the option to upgrade their account to a premium level, unlocking additional features and benefits.

More information about this section can be found here.

Access instant answers: Users can access a feature within the app that provides instant answers to commonly asked questions or inquiries. This feature allows users to quickly find information and resolve their queries without the need for further assistance.
Contact support team: Users have the option to reach out to the support team directly on support@transportme.com.au for assistance with any issues, concerns, or specific inquiries they may have. The support team can provide personalised help and guidance to address user needs effectively.

More information about this section can be found here.