Transportme™ Passenger app - linking smartcard

To be able to manage your smartcard, it must be linked to your account. A smartcard can be linked to multiple Transportme™ Passenger app accounts or a Transportme™ Passenger app account can be linked to multiple smartcards to help you manage all of your smartcards using a single account. 

• Smartcards are issued by your bus operator. 
• Once you have received your smartcard with its username and password, you can link it to your account by selecting the Smartcards button on the Home page.  

• Select the Add your first smartcard button or the plus sign floating action button to start the linking process. 

There are several ways to link your smartcards. These include: 

• Using the smartcard QR Code. 
• Using the smartcard Card UID.
• Linking a smartcard using a Smartcard Account.

Using the smartcard QR Code

To link your smartcard using QR Code, locate the QR Code on the smartcard and have the smartcard's password provided by the issuing bus operator ready. Note: the QR Code availability is subject to your issuing bus operator. 

• Select the Use QR Code button on the Link Smartcard screen.

• The Scan QR Code page will open:    
  • Select the bus operator who issued you with the smartcard. You can choose the operator from the dropdown list. 
  • Use your mobile device camera to scan the smartcard QR code. 
  
• Once you have successfully scanned your smartcard QR code, you will be asked to enter the password for your smartcard. 
  
• If you have forgotten the password for your smartcard, instructions can be found here on how to reset your password.

Using the smartcard Card UID. 

To link smartcard using Card UID or card number, you may locate the Card UID on the back of the smartcard or the Card UID may be provided by the issuing bus operator. You will also need to have the smartcard's password provided by the bus operator. 

• Select the Use Card UID button on the Link Smartcard screen.

• The Link Card By UID page will open:    
  • Select the bus operator who issued you with the smartcard. You can choose the operator from the dropdown list. 
  • Enter the Card UID found on the back of the smartcard or provided by the bus operator.
• Once you have successfully entered the card UID, you will be asked to enter the password for your smartcard. 

• If you have forgotten the password for your smartcard, instructions can be found here on how to reset your password.

Linking a smartcard using a Smartcard Account

A smartcard can only be linked to a Smartcard Account if the smartcard's username and password are known. You may want to contact the issuing bus operator or school for your smartcard's username and password.

Reference steps to link smartcard using Smartcard Account:

• Select the Use Smartcard Account button from the Link Smartcard page. 

• Provide the information on Link Smartcard page: 

  

  • Select the bus operator who issued you with the smartcard. You can choose the operator from the dropdown list. 
  • Enter the provided Username. 
  • Enter the Password. If the password has been forgotten, instructions can be found here on how to reset your password. 
• Select the Link button. 
• The linked smartcard is then shown on the My Smartcards page. 

Forgotten your smartcard password

To reset your smartcard's password, the smartcard will need to have been previously associated with an email address. If the smartcard account has not been associated with an email address, please contact the issuing bus operator to update your email address. 

• Select the Forgot Password? on the Link Smartcard page. Note: The Username has been entered or filled in automatically. 

• Check your email address mailbox to find the Password Reset Code email, which will contain the passcode you need to reset your smartcard password. Note: Check your Junk or Spam folder for the email if you cannot find it in your inbox. 

• Go back to the app and on the Smartcard Password Reset page, enter the passcode from the email into Verification Code field and select the Verify button. 

• Enter your New Password and then confirm the password again and select the Update Password button. 

• Select the Close button on the Password Reset success prompt. 

• You can now link your smartcard using the new password. 

Error message examples

When linking your smartcard you may from time to time be presented with an error message if something isn't right. 

Error message example	Solution
	Ensure the password you are entering meets the requirements. Your password must include a lower and uppercase letter, a number, and be a minimum of 8 characters in length.
	Double check the password and confirm password fields match.
	Double check the username you are entering is correct or contact the issuing bus operator for more information.
	Unfortunately the smartcard hasn't been linked with an email address. Please contact the issuing bus operator to update your email address.
	Double check you have entered the correct Card UID. Please contact the issuing bus operator for more information if the Card UID will not work.