Multi-Factor Authentication

Multi-factor authentication (MFA) helps to improve system security, operators may want to enable MFA. 

How MFA works in Transportme™ Operator Portal? 

• Transportme™ supports 2-factor authentication: user’s username and password and one-time code from the Authenticator app on a user’s phone.

How to enable MFA in Transportme™ Operator Portal?

Note: this feature is only available for operator admin.

• Login to the Transportme™ Operator Portal as usual with your admin account. 
• Select Settings > select Multi-factor Authentication (MFA) sub menu.

• Switch on the toggle Enable two-factor authentication > specify the Number of remember days to remember - the number of days the browser is remembered and system will not ask for the one-time code when signing in with that browser. 
• Select SAVE button to confirm to enable MFA for the operator from the next time login.  

• After the MFA is enabled for your operator, the next time the users log in to the CMS, they will be presented with a QR Code to setup the Authenticator app and asked to enter the one-time code.

How to reset multi-factor authentication for operator's users?

Note: this feature is only available for operator admin.

• Login to the Transportme™ Operator Portal. 
• Select Users tab on the main menu. 
• Select Users tab on the side menu. 
• Locate the user you wanted to reset multi-factor authentication using Search box. 
• Select lock icon in Action column to reset multi-factor authentication after confirming the prompt - the Operator Portal will display QR Code for the user to enter the one-time code when they log in to the Operator Portal even if the number of days remembered has not yet been reached.

• Select Yes button to process to reset the multi-factor authentication. Or select No button if you want to cancel the action.