Multi-Factor Authentication

Multi-factor authentication (MFA) helps to improve system security, operators may want to enable MFA. 

How MFA works in Transportme™ Operator Portal? 

• Transportme™ supports 2-factor authentication: user’s username and password and one-time code from the Authenticator app on a user’s phone.

How to enable MFA in Transportme™ Operator Portal?

Note: this feature is only available for operator admin.

• Login to the Transportme™ Operator Portal as usual with your admin account. 
• Select Settings > select Multi-factor Authentication (MFA) sub menu.
• Switch on the toggle Enable two-factor authentication > specify the Number of remember days to remember - the number of days the browser is remembered and system will not ask for the one-time code when signing in with that browser. 
• Select SAVE button to confirm to enable MFA for the operator from the next time login.  

After the MFA is enabled for your operator, the next time the users log in to the CMS, they will be presented with a QR Code to setup the Authenticator app and asked to enter the one-time code.

How to reset multi-factor authentication for operator's users?

Note: this feature is only available for operator admin.

• Login to the Transportme™ Operator Portal. 
• Select Users tab on the main menu. 
• Select Users tab on the side menu. 
• Locate the user you wanted to reset multi-factor authentication using Search box. 
• Select lock icon in Action column to reset multi-factor authentication after confirming the prompt - the Operator Portal will display QR Code for the user to enter the one-time code when they log in to the Operator Portal even if the number of days remembered has not yet been reached.

• Select Yes button to process to reset the multi-factor authentication. Or select No button if you want to cancel the action.