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Refund from Smartcard Transaction Report
| This feature is available if your company has purchased the Smartcards module. This is a standard feature for TMR Queensland's School Ticketing (QST). An operator can process a refund to a smartcard or multiple smartcards’ accounts. An operator can also process a full or partial refund. |
- Login to Transportme™ or QST operator portal.
- Select Reports tab on the main menu.
- Select Transaction Report tab in Smartcard Reports group on the side menu.
- Filter the data and run the report. Note: find more details about running the report from the knowledge base article Transaction Report.
- Locate the transaction(s) you wish to process the refund using the Search box of the result list.
- To initiate a refund for transactions, follow these steps:
- For a single transaction:
- Select the transaction you wish to refund.
- Select the Refund button located in the Actions column for that transaction.
- Proceed to define the refund amount.
- For multiple transactions:
- Check the checkboxes in the first column of each transaction you want to refund.
- Select the Refund selected transactions button.
- Proceed to define the refund amount.
- For a single transaction:
- Refund amount: transaction amount can be refunded fully or partially.
- Full refund: select the option to refund the full amount of selected transaction(s).
- Partial refund: select the option and enter the refund amount for selected transaction(s). Note: a transaction cannot be refunded if the refund amount is greater than its transaction amount.
