Refund from Smartcard Transaction Report


This feature is available if your company has purchased the Smartcards module.
This is a standard feature for TMR Queensland's School Ticketing (QST).

An operator can process a refund to a smartcard or multiple smartcards’ accounts.
An operator can also process a full or partial refund. 
  • Login to Transportme™ or QST operator portal.
  • Select Reports tab on the main menu. 
  • Select Transaction Report tab in Smartcard Reports group on the side menu.
  • Filter the data and run the report. Note:  find more details about running the report from the knowledge base article Transaction Report.
  • Locate the transaction(s) you wish to process the refund using the Search box of the result list.
  • To initiate a refund for transactions, follow these steps:
    • For a single transaction
      • Select the transaction you wish to refund. 
      • Select the Refund button located in the Actions column for that transaction. 
      • Proceed to define the refund amount. 
    • For multiple transactions
      • Check the checkboxes in the first column of each transaction you want to refund.
      • Select the Refund selected transactions button. 
      • Proceed to define the refund amount. 
  • refund screenshot

  • Refund amount: transaction amount can be refunded fully or partially.  
    • Full refund: select the option to refund the full amount of selected transaction(s).
    • Partial refund: select the option and enter the refund amount for selected transaction(s). Note: a transaction cannot be refunded if the refund amount is greater than its transaction amount. 

refund amount screenshot

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