Replace a Smartcard
| This feature is available if your company has purchased the Smartcards module.
This is a standard feature for Queensland School Ticketing (QST). |
- Login to Transportme™ or QST operator portal.
- Select the Smartcards tab on the main menu.
- Select Smartcards on the left menu.
- Locate the smartcard you wish to replace using Advanced Search fields.
- Select the card number link in the Card No. column
- Select the replace button found under the Smartcard Detail heading on Smartcards Edit page.
- Fill in information to the Smartcard Replacement form.
- Reason: why the smartcard is replaced. Select popular reason from the Reason drop down box or select Others and provide more information in Comment text field.
- Comment: more information about the replacement.
- New Card Number: enter the new card number.
- New Card Company ID (optional): enter company ID for your reference. Note: if you wanted the new card keep the company ID, please provide Company ID value.
Example: If a student loses their smartcard, the operator has the option to provide a replacement card. Subsequently, the lost card number can be updated with the new card number. While the smartcard will have a new card number, all of its existing data will remain unchanged.
Note: Once a card is replaced using the system’s Replace Card function, the original card is permanently deactivated and can no longer be used. This is expected behaviour to ensure that only the most recent card remains active and secure
