Exception report

• Login to Transportme™ or QST operator portal.
• Select Reports tab on the main menu. 
• Select Exception Report tab in Smartcard Reports group on the side menu.

• Filter data: 
  • Include Historical Data: select this option to allow the report to run deleted data. 
  • Date From and Date To:  select the data pickers to define the date range of data.
  • Select Route Category, Route, and Driver name you wanted to include in the report. Note: these selections are multiple choices.
• Select Generate Exception Report button to run the report. The report spreadsheet is saved automatically to user's device. Note: the following Exception report is just a sample with test data. 

• From the report, the operator can check the Failure Reason to understand why the Smartcard has failed, when it was tapped, which route it was tapped.  This information can be used to communicate to travelers who are repeat offenders.    
  • Card does not exist: the Smartcard was not registered to the system.  
  • Card was disabled: the Smartcard was disabled in the system. Note: this setting can be found under Smartcard Detail section of Smartcard Edit page. 
  • Maximum debt reached: this happens when the Smartcard balance will reached the maximum allowed debt at the payment time and the biggest debt was set to a value greater than $0. Note: this biggest debt setting can be found under Smartcard Balance section of  Smartcards. More information can be found at Smartcards Setting article.
  • Invalid smartcard timeframe: this happens when the Smartcard was assigned to a travel configuration but it was used out of the timeframe defined in that configuration. 
  • Card has been replaced and can't be used: the Smartcard was replaced by a new Smartcard so it cannot be used. Note: you may want to check the Smartcard's log for more details by locating the Smartcard from Smartcard tab in the Operator Portal.
  • Card was deleted: the Smartcard was deleted. Note: a deleted Smartcard can only be found when Show Deleted option is selected in Smartcards Advance Search. 
  • Stop not allowed: the Smartcard was used at the stop it is not allowed. Note: this setting can be found under Smartcard Route - Stop - Rules section of Smartcard Edit page.
  • Card out of available trips: this happens when the Smartcard was assigned to a travel configuration but it was used beyond the trips defined in that configuration. 
  • Unsupported card ticket type: the route that the Smartcard was used does not support the ticket type of the Smartcard. Note: the ticket types that a route supports can be found in Detail Information section of Routes > Route Edit tab.