ACR card reader - Replacement process

For- Queensland School Ticketing (QST) operators




	Not all devices will require replacing.  The device could require a simple fix rather than a replacement. The device will require an assessment by Transportme support staff to diagnose and advise the steps required.
	If a device needs to be removed or installed in its cradle, please hold the device and cradle unit before removing the device or before loosening to adjust the RAM mount .This will prevent the cradle falling suddenly and damaging the hardware. Important: Please read

	Step    Link to article
	Raise a support ticket - Before issuing a replacement ACR card reader, Transportme requires a support ticket with vehicle registration, the ACR card reader serial number and a description of the issue with supporting photos. Replacement issued- Transportme facilitates replacement of stolen or damaged ACR card reader by setting up and commissioning a replacement unit, which is then posted to the operator's confirmed address. The replacement package sent to the operator will require a signature upon delivery. What to do when the replacement ACR card reader arrives take the device to the assigned vehicle. Pairing and testing the replace ACR card reader- This document outlines the steps to Bluetooth pair the replacement ACR card reader with the iPad in the bus and test with smartcard tapping, Ensure the device is placed in the assigned bus. Returning the damaged/faulty device Returning a Damaged/Faulty Device: Instructions for Queensland School Ticketing (QST) operators to package and return a damaged/faulty device using the provided return post pack via Australia Post.