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Step 1 - Replacement of Equipment- Support ticket
For- Queensland School Ticketing (QST) / Rural and Regional (R&R) TfNSW operators:
| Before replacement equipment can be issued, a support ticket must be lodged and assessed by Transportme. When submitting your ticket, please include the following details of the relevant equipment. | ||
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- Vehicle registration** mandatory
- A description of the issue along with any error codes and supporting photos.
Peripheral device information
- Pax A920 serial number How to find the serial number on the Pax A920
- iPad asset number How to locate the asset number on the iPad
- ACR card reader serial number How to locate the serial number of the ACR card reader
- Pin Code Generator serial number How to locate the serial number on the Pin Code Generator
Support
- QST operators - Lodge a support ticket from the operator portal
- R&R operators- Lodge an OT support ticket
- Transportme will assess your support ticket to establish the most appropriate next step.