iPad - Replacement process
For- Queensland School Ticketing (QST) / Rural and Regional (R&R) TfNSW operators:
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Not all devices will require replacing. The device could be showing an error message that could require a simple fix rather than a replacement. Some error messages will require an assessment by Transportme support staff to diagnose and advise the steps required.
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If a device needs to be removed or installed in its cradle, please hold the device and cradle unit before removing the device or before loosening to adjust the RAM mount .This will prevent the cradle falling suddenly and damaging the hardware.
Important: Please read
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- Create a support ticket - Before issuing a replacement iPad, Transportme requires a support ticket with vehicle registration, the iPad Asset Number, a description of the issue with supporting photos, and QST or R&R operators need to lodge tickets accordingly for assessment.
- Replacement issued- Transportme facilitates replacement of stolen or damaged iPad devices by setting up and commissioning a replacement unit, which is then posted to the operator's confirmed address. The replacement package sent to the operator will require a signature upon delivery.
- What to do when replacement iPad arrives- Instructions for the replacement iPad and ensuring its functionality
- Bluetooth pairing and testing the replacement iPad- This document outlines the steps to Bluetooth pair the replacement iPad with peripheral devices in the bus and test with smartcard tapping, ticket sales, and cashless transactions. Contact Transportme for support and ensure the device is placed in the assigned bus.
- Returning a damaged/faulty device Returning a Damaged/Faulty Device: Instructions for Queensland School Ticketing (QST) and Rural and Regional (R&R) TfNSW operators to package and return a damaged/faulty device using the provided return post pack via Australia Post.
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